Building A Loyal Customer Base
Creating strong ties with clients is an essential component to your success.
It’s important to establish and nurture a personal relationship with each of your individual customers, to stay in regular contact and demonstrate a genuine interest in their welfare.
Developing and maintaining these connections can sometimes feel draining and even burdensome, but the rewards can be significant.
You cannot afford to upset your customers, but mistakes happen.
The loss of only a handful of loyal customers can cause severe financial loss to a service business.
Word of mouth remains the most powerful method of human communication.
An unhappy customer can share their opinion with the masses through social media and the web, causing irreparable damage to your reputation.
We’ll share with you effective techniques to keep your customers happy and, when things go wrong, how to win them back and discourage them from defecting to the opposition.